Technical Helpdesk Support, Wimbledon

Salary/Rate

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£20000 – £25000/annum

Location

Wimbledon, London

Posted

26/07/2019 (17:02) Just Added

Agency

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Description

Our client are looking for a Helpdesk Technical Support professional on a permanent full time basis and to based remotely at their head offices in Wimbledon.

They are gorwing rapidly and are a dynamic and innovative organisation that provide FTSE 100 customers with innovative solutions

This exciting role provides a candidate the ideal opportunity to leverage their experience within a support role and contribute to a dynamic team to provide our customer base with first class customer service.

Essential Requirements:

  • Must have passion to deliver first class customer service as well as professional phone manner
  • Must be comfortable liaising with clients in person when appropriate, and building a rapport with our customers
  • Ability to show initiative and troubleshoot effectively and efficiently, with the relevant skills to provide ongoing communications with our customers
  • Willing to attend customer sites in a pressured environment when required
  • Logical thinker with good analytical and problem-solving skills
  • Ability to deal with multiple problems simultaneously
  • Willingness to think outside the box as well as introduce efficient processes

Desirable Requirements:

  • Relevant experience working in a customer support or IT helpdesk role desirable, but not required
  • Experience in helpdesk/ticketing systems
  • SQL Server experience
  • Appetite to learn new technologies e.g. web, mobile

Some of your responsibilities will include:

  • Answering queries and resolving support issues via helpdesk and onsite if required
  • Multi-tasking across different problems and dealing with multiple remote sessions at the same time
  • Escalate issues that cannot be resolved immediately amongst the team and provide follow up
  • Documenting customer requests

Type

Permanent

Start Date

ASAP  

Contract Length

N/A  

Contact Name

Telephone

Job Reference

BBBH8947_1564156929

Job ID

210493147

Applications

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

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