Service Desk Engineer, City of London

Salary/Rate

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£14.60 – £17.34/hour

Location

City of London, London

Posted

30/08/2019 (11:48) Just Added

Agency

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Description

Service Desk Engineer

Our client, an independent safety and economic regulator for Britain’s railways and the independent monitor of Highways England are currently recruiting for a Service Desk Engineer to work to the Senior Service Operations Support Lead but also provide direct support to the IS Operations manager and the Head of IT Operations to deliver a consistently high level of customer service to staff.

  • Location: Holborn
  • Pay: £14.60-£17.34 per hour
  • Duration: 3 Months FTC
  • Start Date: 04/10/19
  • Hours: 37 Hours per week

The successful candidate will be required to obtain a DBS ahead of starting.

Job Description:

  • 1st and 2nd line call logging for all incidents and requests raised to service desk.
  • Carry out daily checks on applications and servers as appropriate.
  • Provide initial support and triage of incidents raised, ensuring calls are logged with the correct priority and categorisation. If unable to resolve ensure the ticket and customer are updated on next steps and resolution time.
  • Timely closure of customer incidents ensuring the customer is kept up to date throughout progress of their incident.
  • Regular engagement with the IT Technical team (3rd line) to better understand the IT environment, and related services.
  • Demonstrate a proactive nature, and use initiative to identify where improvements could be made to enhance the service provided to the staff. This could be hardware, software or infrastructure for example.
  • Proactively support the 3rd line team with resolution of problems and incidents.
  • Set up of and configuration of new kit for staff, including ensuring specialised software is installed prior to delivery to new starters.
  • Ensure timely back off to third party suppliers as appropriate to resolve issues.
  • Support customers in the set-up and maintenance of audio visual and conferencing systems.
  • Ensure all faults to hardware (e.g. laptops, printers, phones) are reported correctly and ensure that logs are maintained on progress to repair.
  • Manage software requests and ensure that software installations are installed in a timely manner.

Requirements:

Essential

  • Understanding of Microsoft Windows operating systems, particularly Windows 10.
  • Experience of setting up user hardware with standard images.
  • Experience of deploying new software applications and working with TeamViewer to support remote staff.
  • Excellent communication skills, providing a continuously high level of personal engagement with staff.
  • Ability to quickly identify when problems are emerging and escalating to management.
  • Ability to prioritise workloads and deal with conflicting demands from stakeholders.
  • Ability to build and maintain strong working relationships with both internal customers and external suppliers.
  • ITIL v3 Foundation.
  • Knowledge of ServiceNow incident logging system.

Desirable

  • Experience of Lenovo and Blackberry and Samsung devices;
  • Experience of working with third party suppliers to resolve customer issues.
  • Experience of working with O365.

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Type

Contract

Start Date

ASAP  

Contract Length

3 Months FTC  

Contact Name

Job Reference

JN -082019-88209_1567162127

Job ID

210704458

Applications

Less than 10

Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like