Property Manager, E16

Salary/Rate

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£45000 – £50000/annum

Location

E16, Canning Town, Greater London

Posted

29/07/2019 (11:22) Just Added

Company

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Description

Property Manager

East London

Salary: Up to £50000 pa

Ref: TR0413

Mainstay Group is an established leading Property Management business head quartered in Worcester. We are currently recruiting for an experienced Property Manager to join the Residential Management Team on a permanent basis, to assist in the delivery of high quality residential property & facilities management services in East London.

THE ROLE:

Responsibility for the performance of the customer focused property & facilities management services.  Provide the day to day drive to deliver best in class services in an efficient and cost effective way. The job holder will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience. The role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers’ expectations.

DUTIES:

  • Undertake the administration and management of the service charges of a number of residential apartment block and estate scheme development.
  • Responsible for effective governance of all operational and business processes so as to ensure a first class service.
  • Liaising with the team at Head Office
  • To drive service standards to rival competitor providers.
  • To implement efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience
  • Taking a lead on formal Resident and Client Liaison including Residents’ Meetings, building relationships with clients and customers.
  • Overseeing repairs and ensuring the local process is working – also be escalation route for complex issues.
  • Contractor Appointment and Management, utilising site staff where appropriate.
  • Responsibility for Health & Safety.
  • Ownership of Service Charge Budgeting and reporting.
  • Supporting the satisfactory transition from bidding, through mobilisation to service delivery, including phased build programmes for new development in the region.
  • Supporting the other Property Managers in the region as appropriate including sharing of best practice and ensuring service consistency.

PERSON SPECIFICATION:

Qualifications:             MIRPM or Equivalent.

Experience:

  • Minimum of 3 years of experience in General Management including some time with an established Property Management/FM provider or a similar role in the high-end service sector such as social housing or lettings agency.
  • Previous experience of delivering services to a very high level of quality in a customer facing environment.
  • Proven Operational Management experience, including on complex schemes and contracts.
  • Full awareness of the latest developments in Property Management/FM thinking and understanding of the Property Management/FM market, including new procurement methods, supply chain management, partnering relationships, open book management, and end user self-service.
  • Excellent customer service / client focussed
  • Fully accepting of accountability and comfortable within a full ownership model.
  • A supportive hands-on management style and a willing need to invest time in others to help them learn and develop. A real focus on detail and the ability to deliver innovative solutions.
  • Commercially aware with strong profit orientation.
  • Unfaltering dedication to deliver on commitments made internally and to customers.
  • Good communications and leadership skills.
  • Team Player and ability to work in an environment of collective responsibility.
  • IT literate and strong interpersonal and presentation skills.
  • Good analytical and problem solving skills.
  • The candidate will ideally reside in the business area.
  • Full UK Driving Licence

APPLY:

To apply please send your CV today.

Type

Permanent

Start Date

ASAP  

Contract Length

N/A  

Contact Name

Telephone

Job Reference

TR0413

Job ID

210111965

Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like