Private Residential Move Manager, London

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London

Posted

26/07/2019 (09:53) Just Added

Agency

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Description

An international move management company has an immediate opening for an experienced international move manager to join their private moving services team at the London Headquarters.

The Role:  Move Manager, Private Team, London [MPI-01086]

Requirements:
• Coordinating all aspects of the removals process from start to finish – produce quotes, maintain files, pricing, prepare all necessary export and import documentation accurately
• Proactively assist clients with all queries, seeking out information when not known
• Seek out opportunities to sell services
• Ensure the efficient delivery of the removals process
• Look for ways in which quality can be improved sharing innovative ideas with the team
• Establish and maintain a good working relationship within the team, other departments, agents, subcontractor and suppliers
• Anticipate potential issues and responds to complaints by escalating where appropriate
• Ensure relevant parties receive the necessary documentation in a timely manner
• Ensure client satisfaction by providing seamless service
• Assist team with problem solving and sharing information
• Deal in an ethical and honest manner at all times
 
Candidate Requirements:
• Previous experience of coordinating private international moving services (minimum 12 months)
• Excellent customer service
• Excellent communication, administration and time management skills
• Work well under pressure 
• Be very well organised with the ability to adapt to changing circumstances as required
• Experience of dealing with customer over the telephone or face to face
• Ability to listen, problem solve and find innovative solutions
• IT Literacy (Microsoft Office)
• Accurate costing – numeracy and attention to detail

The successful candidate will pride themselves in providing high levels of customer service and be willing to go the extra mile. 

Remuneration guide:  Up to £28k per annum

MPI Ref: MPI-01086

Type

Permanent

Start Date

ASAP  

Contract Length

Permanent  

Contact Name

Job Reference

MPI-01086

Job ID

210486836

Applications

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