Intelligent Office Software Support / Application Support, Kingston upon Thames

Location

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Kingston upon Thames

Posted

24/12/2018 (09:21) Just Added

Agency

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Description

Have you supported software or applications?

Have you worked in Financial Services or have experience of Intelligent Office

Have you worked in a busy customer service department?

Have you worked as an EXTERNAL clients 1st Line Software Support / Application support?

Can you commute to Kingston on a daily basis?

Are you looking to work for a market leader in its field?

If you have answered YES to some or all of these questions then please APPLY NOW!!!

Our client is a leader in it’s field and this is an excellent opportunity for an experienced Customer service executive or 1st line Support Analyst/ EXTERNAL Helpdesk Support to work in their offices in Kingston. The successful candidate will be working within the support team providing software support and basic training to users of their software package. You must have software or applications support or high level customer service skills.

The successful EXTERNAL clients 1st line Support Analyst/ External Help desk Support will also be responsible for:

* Help desk support – answering support calls from clients and processing support emails.
* Logging calls on internal system, using own initiative and taking ownership of queries.
* Investigating and resolving queries, seeing through to completion.
* Liaising with relevant teams on the resolution of queries.

You MUST have experience of working in an EXTERNAL help desk support role or Customer service role, you must have experience of supporting a wide customer base. Candidates from a Financial Services or Software company background would be ideal. You will be supporting a software application / package used by Independent Financial Advisers

The successful External clients 1st line Support Analyst/ External Help desk Support candidate MUST be professional with an excellent telephone manner.

If you are interested in being a EXTERNAL clients 1st Line Support Analyst/ External Help desk Support AND match ALL of the above criteria then PLEASE APPLY NOW!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Type

Permanent

Contract Length

N/A  

Contact Name

Telephone

Job Reference

32520

Job ID

209223766

Applications

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

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