Front Office Advisor, Croydon

Salary/Rate

Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like

£18000 – £20750/annum

Location

Croydon, Greater London

Posted

04/04/2019 (14:09) Just Added

Company

Apply Now

Description

GREEN NETWORK ENERGY

Green Network Energy is a new independent energy and gas supplier in UK for both domestic and business customers.

The company is part of an Italian Headquartered Group, Green Network Spa – a top 10 Independent energy company in Europe with annual revenues of over €2billion.

As a company with big ambitions to grow, we are looking to recruit new talents to be part of our journey.

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in helping to resolve our customer’s queries. You will be based within our contact centre team and therefore will be the front line for our customers, making it essential you have a positive and friendly approach. You will play a vital role, by providing knowledgeable and efficient responses to an array of queries including complaints, via phone and email. You will be assisting in driving up our standards by treating our customers fairly and working closely with our customer care back office team to assist with getting resolutions.

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. You will also have a good knowledge and/or understanding of complaint handling processes.

RESPONSIBILITIES

  • Ensure a high level of customer service is maintained throughout all communication.
  • Be able to communicate clearly and professionally to our customers via email and over the phone.
  • Being able to handle a large volume of customer contacts.
  • Deliver against all core KPIs – including productivity, customer satisfaction and quality.
  • Quickly resolve queries, ideally within the first contact, to the customer’s satisfaction and in-line with our own service levels.
  • Ability to understand and identify a customer’s needs quickly.
  • Ensure all notes are recorded accurately and professionally in our system.
  • Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
  • Accurately register and record complaints where needed.
  • Ensure all internal processes and procedures are adhered to.
  • Work with customers to understand their queries and ensure the right solutions and remedies are sought.
  • Take ownership of all communications and keep customers up-to-date with progress through the process.
  • Building relationships and rapport with both colleagues, customers and stakeholders.

SKILLS & EXPERIENCE

Essential

  • Excellent verbal and written communication and interpersonal skills.
  • Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
  • Experience in providing excellent customer care.
  • Strong organisational skills.
  • A positive and resilient attitude
  • Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective.
  • Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
  • Ability to use your initiative where needed and demonstrate excellent problem-solving skills.
  • A team player.
  • Strong computer literacy

Desirable

  • Previous experience handling customer contacts/ complaints within a regulated environment
  • Knowledge of complaint processes and procedures
  • Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines
  • Experience in handling customer contact / complaints in the energy industry
  • Experience in using CRM systems, such as Salesfore

We are holding an Assessment Day on April 16th 2019 to select the best talents to join our Company.

Please note that if you have a notice period, please apply as we have also other start dates available in the following months.

Type

Temporary

Start Date

23rd April 2019  

Contract Length

12 months contract  

Contact Name

Job Reference

Contact Centre

Job ID

209806484

Applications

Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like