Facilities Help Desk Co-ordinator, London

Salary/Rate

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£12.05/hour

Location

London

Posted

30/08/2019 (16:36) Just Added

Agency

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Description

We are recruiting for a well established, Nationwide Housing organisation who require the assistance of an experience Facilities Helpdesk Coordinator for initally three months with a view of permanent employment.

You will be managing service requests and incidents raised to the helpdesk function and liaising with the respective Facilities team member and contractors to ensure reactive and planned works are completed in adherence to our internal and external SLA’s. The FHC will be responsible for ensuring works are managed effectively from start to finish whilst keeping all parties informed in regards to status.

Key result areas:

  • Provide a first line contact for internal and external customers/contractors for planned and reactive tasks. Ensuring effective communication at all times and ensuring requests are dealt with effectively and in a timely manner.
  • Take ownership of service requests through the helpdesk and be responsible for ensuring all works are logged correctly, tracked and managed effectively ensuring customer care is maintained at all times.
  • Changing status on open jobs, chasing contractors for both delivery dates for parts and service completion sheets and updating customers as required. Using in-house for emergencies and approved agencies for cover arrangements.
  • Raising purchase orders/numbers in line with the jobs being raised ensuring agreed costs are adhered to and passed for authorisation/payment. Ensuring all invoicing queries are dealt with and closed off. For the beginning of Financial year all standing value based purchase orders are raised and provided to relevant contractors.
  • Providing report data from service desk to Business Support Manager for collation with monthly report pack including contractor service failings and red, amber, green items for service level agreement.
  • Support in business continuity planning and disaster recovery.

If you feel your skills and experience meets the criteria of this role, please contact Danielle Lawes at your earliest convenience as the client would like to hold telephone interviews on Monday 2nd September.

Type

Temporary

Start Date

Immediate  

Contract Length

3 Months Minimum  

Contact Name

Telephone

Job Reference

DL20027

Job ID

210708645

Applications

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

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