EMIS Reception & Customer Care Manager, North London

EMIS Reception & Customer Care Manager

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Kingsbury

Up to £22000

Our client is a large, friendly, practice with 16,000 patients boasting a committed team of 10 GPs who are passionate about providing the highest level of care to our patients.

They are looking for a EMIS Reception & Customer Care Manager to organise and facilitate the reception team to deliver a first class customer care experience. You will ensure that the reception team receive, assist and direct patients and visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will also plan and manage the reception rota and conduct on the job training and performance management and will provide general assistance to the practice team and encourage a positive and friendly image to patients and other visitors.

You will spend a large part of your time in the reception area and will take part in the reception duties which will help to provide a good role model and allow on the job training and close observation of how staff are dealing with problems and allow you to support staff if they have difficulties. At other times you will be in a room away from reception to organise the administrative parts of your job.

You will need to be enthusiastic, motivated, well organised, and willing to show initiative.

There is also an opportunity to develop your career in practice administration or management.

You will have 3 years experience using EMIS WEB and DOCMAN within a Medical Reception Manager capacity which will include dealing with patients both face-to-face and over the phone. You’ll also be responsible for the repeat prescription system. In addition to this you may be responsible for opening and closing the surgery. You must also have the ability to deal with difficult patients yet still maintain a positive attitude.

Lifeline Permanent are a Specialist Healthcare Agency recruiting for Permanent positions. We are a NHS Framework Compliant supplier and a preferred partner to some of the largest private healthcare organisations across the UK.

If you would like more information on this, or other, opportunities, call and speak to Scott Blackledge on (phone number removed) or email

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Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like