Customer Support Executive, fabulous digital company, London

Salary/Rate

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£23000 – £25000/annum plus bonus and fantastic bens

Location

London

Posted

04/04/2019 (12:24) Just Added

Agency

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Description

Are you a real problem solver, with customer care at your core? If so, this could be a wonderful opportunity to join a growing, fun, forward looking digital company providing a real service to an area that most people would have had experience of!

This is a great opportunity to join a fast-paced team where you’re encouraged to take on as much responsibility as you can. Your drive and imagination is your limit, not your job title. But these are the things that will be core to your role and will keep you busy:

  • Working on phone, email and live chat to solve challenging issues for our customers
  • Identifying root causes for simple issues which cause customers to contact the company repeatedly – and helping them solve them
  • Implementing creative solutions to proactively resolve potential issues for customers
  • Managing projects aimed at optimising resolution workflows
  • Managing projects which help improve the company’s customer experience
  • Being an advocate for the company’s users and working directly with the Development team to help improve their products
  • Collaborating with other operational teams on internal escalation of issues and implementing new product features

You’ll be right for the role if:

  • you’re self-motivated, flexible and have the inner drive to grow a company that is in a pivotal moment
  • switching between platforms with speed and accuracy comes naturally to you
  • you get on with everyone and anyone and adapt your style to communicate most effectively with them
  • your written and spoken English are envied by others
  • you have a great degree from a good university or equivalent practical experience
  • you’re a quick-thinker and can diffuse difficult conversations with empathy and humour
  • you’re highly organised, have exceptional attention to detail and love juggling multiple tasks at once
  • you’re familiar with Google apps (Gmail, Drive, Google sheets, etc.)
  • you’re confident following, improving and introducing great processes
  • change doesn’t faze you; you take the rough with the smooth and take people with you on that journey
  • you are energetic, creative, curious and confident
  • you want to be part of a company that excites you!

If this is you, this company offers a swathe of benefits and great working practice that is too long to list here – their aim is to make the company such a great place to work that you’ll want to stay and develop alongside them! It’s vibrant, fun, busy, and of course professional. Get in touch! Ruth Woolley, RWI Media, RWI Recruitment With Integrity

Type

Permanent

Contract Length

N/A  

Contact Name

Job Reference

RWI113

Job ID

209805431

Applications

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If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like