Customer Service / Sales Advisor, London

Customer Service / Sales Advisor
Hatton Garden, London

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Are you a jewellery enthusiast eager to find a career path into the jewellery industry? Could you thrive as a Customer Service / Sales Advisor for the UK’s largest jewellery maker? If so, read on.

Who am I working for?

With over 20 years’ experience, Cookson Precious Metals is the nation’s largest one-stop shop for the jewellery maker. We offer over 18,000 products, including silver, gold, palladium and platinum bullion, cut to our customers’ requirements.

We are now looking for a Customer Service / Sales Advisor to join our passionate Trade Counter team in London.

What are the benefits?

– Starting salary of £20,455.50 per annum; increasing to £20,962.50 after six months’ probation
– Upon one year’s service an increase to £(phone number removed) per annum
– Company pension scheme with employer contribution
– Up to 26 days’ annual leave plus Bank Holidays
– Discounts of company products
– Access to benefits portal with discounts on fashion, days out, cinema vouchers and gym membership etc.

With comprehensive training, guidance and support on offer, you will find this is the perfect opportunity in a highly specialist industry.

Once you have developed the expertise to thrive, you will find that your skill-set spans retail, customer service and the jewellery sectors, meaning you’ll have niche, in-demand experience.

Based in Hatton Garden, you will join an incredible team and work in the centre of London’s jewellery scene. It’s a fast-paced, rewarding environment to develop your career in and you’ll be supported and enabled throughout your probation and until you find your feet.

What will I be doing?

As a Customer Service / Sales Advisor, you will be tasked with supporting the team on our Trade Counter who serve customers in the jewellery and precious metal sector. Joining a team of 15, you will build great customer relationships, support sales efforts and resolve customer queries.

Your role will also involve:

– Serving customers in a face-to-face capacity over the counter
– Offering support and guidance to customers
– Supporting the wider office environment with admin activities such as invoicing and filing
– Replenishing stock and keeping the branch clean and tidy
– Assisting with Stock / Goods In and Transit when required

About You

To be considered you will need:

– Proven experience within the jewellery and/or precious metals trade
– The relevant skills and knowledge to advise our customers
– GCSEs (or equivalent) in Maths and English at grade C or above
– Proficiency with Microsoft Office
– Excellent interpersonal skills and a professional telephone manner
– Confident and professional communication skills
– Effective team working skills
– The ability to use initiative for independent work

Qualifications within jewellery making would be beneficial to your application. Previous customer service experience would also be advantageous.

Other organisations may call this role Sales Advisor, Customer Service Advisor, Customer Support Advisor, Customer Care Advisor, Retail Sales Advisor, Jewellery Sales Advisor, Jewellery Store Assistant, or Jewellery Sales Assistant.

Working hours: 37.5 hours per week, Monday to Friday, 08:30 – 16:45 hours with a 45-minute unpaid break each day.

Our Job Applicant Privacy Notice can be viewed on our website.

Please note, as part of the new starter vetting process, the successful candidate will be asked to complete a criminal record check from the DBS and asked to provide references; due to the General Data Protection Regulations (GDPR) please do not disclose referee details on your CV.

Webrecruit and Cookson Precious Metals are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you could be our next Customer Service / Sales Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Click here to Apply Now

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email when it is available.

Click here to Apply for any job you like

If you want to get job availability details for your profession and location then click below to submit details.We will Inform you job availability by email.

Click here to Apply for any job you like